Customer Care

All CS-VUETM clients enjoy a high level of ongoing personalised service via our Customer Care Programme.

The CS-VUETM Customer Care Programme is designed to maximise customer satisfaction and optimise product usage. We aim to embed a strong ongoing relationship between our customers and CS-VUETM associated products and services. Following Certified Implementation, each new client is assigned a Customer Relations Manager (CRM), who is the primary point of contact for all account queries.

Success for our CRM's is to create a raving CS-VUETM fan, who will happily support and promote the CS-VUETM message throughout the larger sustainable business community.

Six Customer Care Objectives

  1. Ensure the customer is fully conversant with the CS-VUETM product and associated services through active training.
  2. Proactively manage CS-VUETM implementation and client uptake.
  3. Provide responsive, effective and personalised support services.
  4. Seek customer opinion and feedback on products and services.
  5. Inform customers about the value of effective compliance management and sustainable business practices.
  6. Demonstrate value through the introduction of new features, modules, products and services

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